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Customer Onboarding Videos

Put your best foot forward with new clients. Help them get started with a professional customer onboarding video.

Our Onboarding Video CLIENTS

We’ve helped numerous brands give a warm welcome while onboarding their customers with our videos. Here are some of the international companies we’re proud to have worked with.

what is a customer onboarding video

Bringing in fresh clients isn’t the only hurdle companies have to deal with. Welcoming them and explaining their products can also be a challenge. This is especially a challenge for tech companies making specialized industrial software. Previously, having 24/7 customer assistance service to explain to clients about how the product was to be used.

However, this can be quite costly because companies would have to explain the same queries again and again. Most companies would wish to explain these frequently asked queries to everyone just once.

The solution: Customer onboarding videos

You can use many kinds of videos to explain useful information with the onboarding customers. This could include a welcoming message, tutorial videos, how-to guides, self-help, product demonstrations, troubleshooting tips, or detailed answers to frequently asked questions (FAQs) of clients.

Why use a video for onboarding?

Benefits of videos for customer onboarding

  • 65%

    of customers say VIDEO is their favorite way to get accustomed with their new product.

  • 63%

    customers say that an onboarding VIDEO message is a consideration for them when they make a purchase.

  • 8 in 10

    users have admitted to deleting an app because they couldn’t understand how to use it. A good explainer video can prevent this.

Videos are stupendously effective for onboarding. Many companies today are making these videos part of their customer and employee engagement strategies.
How to use a video for onboarding

where to use an onboarding welcome video

  • DEMONSTRATE YOUR PRODUCT

    Clients no longer need to be confused about your products and services. Creating a video explaining how to use the product can help customers familiarize themselves with it.

    DEMONSTRATE YOUR PRODUCT
  • share your story

    Share your emotions with your users. Narrate the story that inspired your project so that your clients know the real purpose of your project.

    share your story
  • share your philosophy

    Describe your campaign’s big-picture goals to your clients and employees!

    share your philosophy
  • INCREASE YOUR CONVERSION RATE

    Onboarding videos can help you retain your new clients. They can be a useful start for your clients to understand the features and convenience of your product. This strong start means that customers are more likely to convert to long term clients!

    INCREASE YOUR CONVERSION RATE

check our amazing portfolio

  • Beyond – Your debt settlement to do list

  • Explainer video – EveryIncome

  • Explainer – AROfemp

  • Demo video – OHI

  • Screencast video | Good Gantt for Trello

  • Customer onboarding video – AmEx

why CRFT for customer onboarding video?

  • 1

    Industry-Experience

    We’ve been around for a while!

    Over the years, CRFT has produced videos for countless companies from various sectors. This includes tech, construction, education, and many more! Our experience can be seen in the videos we create! So, whatever your business does, rest assured knowing our team will be able to help with what you want to explain.

  • 2

    Unmatched Video Production Talent

    Our team can do it all!

    Our CRFT is made up of a cohort of professionals. Our experts specialize in all aspects of video production. These aspects include script writing, production, animation, sound, filming, and social media distribution! Our team will support your business, regardless of the size of your organization. We will help you out with any kind of video project!

  • 3

    Custom-made videos for you

    You’re the star of the show!

    Everything we do is done with one thing in mind: you! You’re the one who dictates the concept, idea, and image you want to convey. Our team will brainstorm and bring video ideas to the table, but you call the shots eventually.

  • 4

    Result Driven Videos

    We know what we’re doing!

    With tons of experience in the field, we have a good idea of what works and what doesn’t. Our expertise goes beyond just creating videos! We have in-house marketing, strategy, and writing specialists to ensure maximum return on investment.

Our Video Production process

How we make custom onboarding videos

Our team brainstorms ideas with you, and then writes the script. We will then film the project, complete production, and finish it all with the final editing and effects. All this time we keep you in the loop so that you get exactly what you wanted. Our experience and talent ensure you get what you need, and more!

see our process
Starting work in the right direction is important. Our video production begins with a detailed evaluation of your brand and campaign. Our video work then depends on the result you have in mind.
see what our customers say about our videos

What have our onboarding videos done for customers?

what’s next?

take the first step to customer onboarding!

  • Get an accurate estimation

    Complete our online quiz to receive an estimate for your project’s cost. Our team will follow up with you regarding the calculation.

    Get Estimation
  • schedule a free onboarding call with us

    Feel free to schedule a consultation through our website at any time. Our team is ready and happy to help.

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  • Get onboarding information and pricing

    Click here for a precise estimate. Share your requirements with us, and we’ll explain how we can assist you.

    Get info & pricing