Bringing in fresh clients isn’t the only hurdle companies have to deal with. Welcoming them and explaining their products can also be a challenge. This is especially a challenge for tech companies making specialized industrial software. Previously, having 24/7 customer assistance service to explain to clients about how the product was to be used.
However, this can be quite costly because companies would have to explain the same queries again and again. Most companies would wish to explain these frequently asked queries to everyone just once.
The solution: Customer onboarding videos
You can use many kinds of videos to explain useful information with the onboarding customers. This could include a welcoming message, tutorial videos, how-to guides, self-help, product demonstrations, troubleshooting tips, or detailed answers to frequently asked questions (FAQs) of clients.